These terms apply to every quote, booking and cleaning by Gleaming, for homes and for businesses. Anything we agree differently with you is only valid if we confirm it in writing — an email counts.
Gleaming Company
Keizersgracht 241, 1016 EA Amsterdam, the Netherlands
hello@gleaming-company.nl · +31 615 098864
1. Prices and quotes
Prices on this website and in the price calculator are per visit for the service and home size you choose. Before the job we confirm the final price in writing, based on the details you give us. If the work turns out to be substantially different from what was described (for example a much larger or heavily soiled space), we tell you before we start and you decide whether to go ahead at the adjusted price.
Prices shown to consumers include VAT. Business quotes state whether VAT is included and how long the quote is valid.
2. Booking
An agreement is made once we confirm your booking in writing. For a one-off clean the confirmation states the date, time window, service and price; for recurring cleaning it also states the frequency.
3. Your right of withdrawal (consumers)
If you book online, by email or by phone, you can withdraw from the agreement within 14 days without giving a reason. If you ask us to start within those 14 days and then withdraw, you pay for the part of the work already done. Once the work has been fully carried out at your request, the right of withdrawal ends.
4. Rescheduling and cancelling
Let us know as early as you can. The conditions for your booking are in your booking confirmation; if none are stated, you can reschedule or cancel free of charge up to 24 hours before the appointment.
Recurring cleaning has no minimum term: you can pause or stop it at any time, and the rule above applies to visits that are already scheduled.
Business agreements state their own term and notice period. Where we offer a 30-day trial, you can end the agreement within those 30 days without a notice period.
5. Access and safety
Make sure we can get in at the agreed time, or arrange a key or access code with us. We handle keys and codes confidentially and return them when the agreement ends. If we can't get in for reasons on your side, we contact you to reschedule; any costs this causes are as stated in your booking confirmation.
Tell us beforehand about anything we should know: fragile or valuable items, surfaces that need special care, pets, or hazardous materials. Our cleaners may decline work that is unsafe.
6. Not happy with the result?
Tell us as soon as possible — preferably within 48 hours of the visit, with photos if you can. If something was missed or not done properly, we come back to put it right free of charge. We reply to every complaint within 14 days.
7. Damage and liability
Report damage as soon as possible, preferably within 48 hours, so we can assess it. We are liable for damage our cleaners cause during the work when it is attributable to us. Our liability is limited to direct damage and to the amount our liability insurer pays out in that case or, if there is no pay-out, to the price of the visit concerned. These limits do not apply to damage caused intentionally or through gross negligence, or where the law does not allow them.
We are not liable for existing damage or wear, for items that were not properly fixed or secured, or for damage that results from following your instructions.
8. Payment
Payment terms are stated on the invoice. If a payment is late, we send a reminder giving you 14 days to pay; after that we may charge statutory interest and collection costs as Dutch law allows.
9. Personal data
We handle your personal data as described in our privacy policy.
10. Applicable law
Dutch law applies. Disputes go to the competent court in Amsterdam, unless consumer law gives you the right to go to another court.
11. Changes
We may update these terms. The version that applies to your booking is the one in force on the date we confirmed it.